Is your organisation at risk from the alleged Adobe support breach?
A free 10-question self-assessment for enterprise teams using Adobe B2B platforms. Understand your exposure and get a tailored action list.
About this assessment
A threat actor has claimed to have accessed Adobe's customer support database through a third-party vendor, reportedly affecting 13 million support tickets. Adobe has not confirmed this. However, as a precaution, enterprises using Adobe B2B platforms should assess their potential exposure.
No personal data required to complete
Results shown immediately
Breach claim unverified by Adobe as of April 2026
Built by Arjen Segers, Value Gravity™
Step 1 of 110%
Which Adobe products does your organisation use?
Select all that apply. We are focused on enterprise B2B platforms.
Enterprise B2B & Marketing
Analytics & Intelligence
Experience & Operations
Other
What is your primary CRM system?
This helps us assess the scale of integration details that may have been shared in support tickets.
How many API or custom integrations connect to your Adobe platform?
This includes webhooks, data connectors, and third-party integrations. More integrations typically means more integration endpoints and credentials, which may have been shared in support tickets.
When troubleshooting issues with Adobe support, does your team use production or test data?
If your team reproduces issues using real customer records or live lead data, that data may have been included in support ticket communications.
How often does your team submit support tickets to Adobe?
Higher frequency of support tickets increases the probability that sensitive information was shared across multiple communications.
Does your Adobe platform process personal data of EU residents?
If EU data subjects are in scope, GDPR Article 33 may apply if a breach is confirmed and personal data was exposed.
How many admins or super-users have access to your Adobe platform?
More admins typically means more people with access to submit detailed technical tickets, and a wider exposure surface if any credentials were shared in correspondence.
Have people who no longer work at your organisation previously had admin access to your Adobe platform?
Former team members may have submitted support tickets containing credentials or data that your current team is unaware of and those credentials may still be active.
Has your team ever shared API keys, authentication tokens, or integration credentials in an Adobe support ticket?
This can happen intentionally (as part of troubleshooting instructions) or by mistake (included in logs or screenshots). Either way, it is the highest-priority credential rotation trigger.
What type of Adobe support or partner engagement do you use?
Adobe support access is included in all enterprise licenses. This question is about whether you have additional engagement that may have resulted in more detailed or more frequent ticket submissions on your behalf.
See your recommended actions▼
Recommended actions for your situation
Free resource
Copy-paste notice to send your admins, architects and support contacts
A ready-to-send message asking admins and vendors to review what they submitted to Adobe support.
▼
Ready to copy and send
Replace items in [brackets] before sending. Adjust the tone to match your organisation's communication style.
Your report is not complete yet
We don't have the full picture, and neither does anyone else.
Adobe has not confirmed or denied the breach. As new information emerges, your risk picture may change. Enter your email to receive your personalised assessment summary now, plus an updated report the moment the story moves.
Your email is the only personal data collected. No advertising, no third-party sharing. Unsubscribe at any time.
This site uses analytical cookies to optimise performance. No personal data is tracked unless you share it yourself, for example via a contact form. No data is shared with third parties.